I wonder how it can be looked at across those contexts in a holistic way beyond its principles. capacity management more successful - don't know how you measure this, but good event management should mean greater control of server and service performance which should mean more accurate timing of needs such as adding processing power to the infrastructure.Īs I write this I begin to feel that event management cuts across various disciplines, especially incident management, operations management, service level management and capacity management. incidents (ditto parenthetical comment) resolved sooner than if the alert had been from a service user with trouble.Ĥ. Event Management is available as a separate subscription. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. This could lead to preventive/remedial action (if its remedial, I would have said the event was an incident, I think), communication concerning the implications, raising a problem or alerting pro-active problem management that there is something worth a look, and some other stuff.ġ.incidents (or perhaps service impacts - because I might want to call the event an incident) avoided.Ģ. The ServiceNow® Event Management application helps you to identify health issues across the datacenter on a single management console. Monitoring is probably the principle pro-active element.Īnalysis is what determines the impact, potential impact, risk and cause. Event Management is about efficiently, effectively and appropriately managing the fact that an even has occurred in terms of its implications for the service(s). Events seem to have a hazy boundary with incidents. I was at the vet.Įvent Management is a term I don't fully understand.
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